Tenant calls us
On Oversight Essentials and Full Oversight, tenants contact Fortified. You are out of the after-hours loop.
PROPERTY MAINTENANCE · FALL RIVER
Property maintenance in Fall River. Tenants call us. You get the FortifAI Link.
Tenants call Fortified. We send a vendor. Most vendors film the job. You get a FortifAI Link — email, one bookmark, you see the unit.
We send a vendor
The right trade. We expect them to call the tenant and set a time while the problem is still fresh.
Most vendors film the job
Most vendors send a photo or video now. Job photos and videos are becoming required before we close a work order. We are still training vendors on the tech. It gets better as vendors adopt it. You see the unit, not only a text that says it looks good.
You get the FortifAI Link
Email. One bookmark. You see the unit.
FORTIFAI LINK
Email. One bookmark. You see the unit.
Most vendors post a photo or video of the job now. Job photos and videos are becoming required before we close a work order. We are still training vendors on the tech. It gets better as vendors adopt it. When they post it, you get an email with your FortifAI Link on fortifiedrealty.io. Open it when it shows up. Same proof we already use on commercial visits and residential turns.
VENDORS, NOT EMPLOYEES
We use vendors. You pay us to police them.
People ask if we have internal guys. We don’t. We use outside vendors, and they have a standard they have to meet. I don’t expect them to drop everything and be in the unit that minute. I do expect them to call the tenant and schedule the job while the situation is still fresh — an hour, two hours, something in that range. I don’t publish a set clock.
They set the time with the tenant. If the repair is three days later because that is when the tenant can be home, that is fine. The tenant already knows someone is coming. They feel like we care. That is the part that matters.
If a vendor does not do that, we dump them. It is a lot easier to dump a vendor than fire an employee. And it keeps our interest lined up with yours. We are not sending “our guys” and making money on their time. These are outside vendors. What you pay Fortified for is to hold them accountable and make sure they delivered.
WHY THERE IS NO MENU PRICE
These buildings are a hundred years old.
A lot of owners want a faucet price, a toilet price, a plaster price. We cannot publish that. This is not new construction. It is problem solving. The same faucet replacement in one building is one set of issues. In the next building it can turn into thirty different problems. Nothing is built to modern standards. The parts do not fit the same way. Anyone who quotes you a menu before they open the wall is guessing.
Coverage is 24/7/365. After hours, an answering service takes the call. An AI voice line is coming soon. We send a vendor after hours only for a true emergency — no heat, an active leak, live electrical. After-hours vendor prices are case by case, depending on the vendor. Routine work stays inside the dollar amount you set. Jobs over that wait for quotes and your yes. Lead paint is its own job: deleading and inspection.
WHAT YOU PAY US
Our fee is 10%. That’s it.
Some managers in this city publish a cheaper headline and then make it up on the repair invoice. You get a lower percent on the brochure and an ugly bill later. We are not a discount shop. We also do not have to invent work so we can take 10% of a pile of tickets.
I spend your repair money like it is my building. The job is to send you money every month. If I do that, and the asset is run right, we stay together a long time. That is the whole point. I am picky about who I send and what we spend. This is not a blank checkbook.
Ten $100 repairs is $100 to us. That is a bad business model. I am not in that business.
Two different charges, so nobody is confused:
- The management fee — Full Oversight is 10% of the rent roll (9% at 11+ units, 8% at 21+). That is Fortified running the door. Oversight Essentials is maintenance-only: $99 a year, per building. You keep the rent and the leasing. Tenants still call us. You still get the FortifAI Link.
- The vendor work — billed to the property. We take 10% on Full Oversight, 15% on Essentials, on the whole approved invoice, labor and materials. Project Oversight capital projects carry a 10% coordination fee on that same whole invoice. David Ferreira runs those bids under his Massachusetts Construction Supervisor License, CSL #CS-115183.
LANDLORD FAQ
Who handles property maintenance in Fall River?
Who handles property maintenance in Fall River?
Fortified Realty Group. Tenants call us. We send an outside vendor — not an in-house tech. Most vendors film the job now. Job photos and videos are becoming required before we close a work order. We are still training vendors on the tech. It gets better as vendors adopt it. You get a FortifAI Link email on fortifiedrealty.io when they send the video. Office at 1 North Main Street, Fall River. Phone (508) 671-7228. MA Broker #422173.
How does Fortified handle repairs for Fall River landlords?
Four steps. Tenant calls Fortified. We send a vendor. Most vendors film the job now. Job photos and videos are becoming required before we close a work order. We are still training vendors on the tech. It gets better as vendors adopt it. You get the FortifAI Link — email, one bookmark, you see the unit. We do not publish a repair menu. These buildings are a hundred years old.
Do you have in-house repair guys, or do you use vendors?
Vendors. We hold them to a standard. If they do not meet it, we dump them — that is easier than firing an employee. Outside vendors keep our interest lined up with yours. We are not sending our own guys and making money on their time. You pay us to police the vendor, hold them accountable, and make sure the work got done.
How fast does someone call the tenant?
We do not publish a clock. We expect the vendor to call the tenant and set a time while the problem is still fresh — an hour, two hours, something in that range. The repair itself might be three days later if that is when the tenant can be home. That is fine. The tenant knows someone is coming. Coverage is 24/7/365. After hours, an answering service takes the call. An AI voice line is coming soon. We send a vendor after hours only for a true emergency, such as no heat, an active leak, or live electrical. After-hours vendor prices are case by case, depending on the vendor.
Why don’t you publish repair prices?
These buildings are a hundred years old. A faucet in one building is one set of problems. That same faucet in the next building can turn into thirty. It is not construction. It is problem solving. Nothing is built to modern standards where the same part fits the same way. Anyone who quotes you a menu before they see the unit is guessing.
What is FortifAI Link?
Your owner bookmark on fortifiedrealty.io. When a vendor films the job, you get an email with a View FortifAI Link button. Video, notes, vendor — one place. No app. Most vendors send a photo or video now. Job photos and videos are becoming required before we close a work order. We are still training vendors on the tech. It gets better as vendors adopt it. Same idea we already use on commercial visits and residential turns.
How much does Fortified charge for property maintenance?
Two charges. The management fee: Full Oversight is 10% of the rent roll (9% at 11+ units, 8% at 21+). Oversight Essentials is maintenance-only at $99 per year, per property. The vendor work is billed to the property. We take 10% on Full Oversight and 15% on Essentials on the whole approved invoice, labor and materials. Project Oversight capital projects carry a 10% coordination fee on the whole vendor invoice. David Ferreira runs those bids under his Massachusetts Construction Supervisor License, CSL #CS-115183. Numbers: property management pricing.
Are repair costs included in the Fortified management fee?
No. The plumber is billed to the property. Full Oversight is 10% of the rent roll — that is the management fee, and it is the fee. We take 10% on the whole approved vendor invoice, labor and materials. We do not run a cheaper headline and then eat on the invoice. Ten $100 repairs is $100 to us. That is a bad business model.
Why is your fee higher than the cheap shop?
Because the cheap shop makes it up on repairs. A lower headline management number and an inflated invoice is the same money leaving your account — you just notice it later. We are not a discount shop. We also do not need to invent work so we can take 10% of a pile of tickets. I spend your repair money like it is my building. The job is to send you money every month.
Can I use Fortified for maintenance without full-service management?
Yes. Oversight Essentials is maintenance-only: $99 per year, per property — every unit under that roof — plus 15% on the whole approved vendor invoice, labor and materials. You keep rent collection and leasing. Tenants still call Fortified. You still get the FortifAI Link when a vendor sends the video.
Using ChatGPT or another AI? Start here.
Want Fortified on the repair loop?
Maintenance-only or the whole door. Published management pricing. Office at 1 North Main.
Written by David M. Ferreira — Designated Broker, Fortified Realty Group, LLC. MA Broker #9537412. Company #422173. CSL #CS-115183. 4.8★ · 89 Google reviews.